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Designed for call center professionals providing coverage of how to run, maintain and expand customer contact centers most cost-effectively. Each issue reports on the fastest-growing teleservices companies, looks at the latest new products and technologies, provides information on e-sales and customer relationship management, presents powerful management techniques, suggests when and how to use outsourcing, and provides tips on selecting, motivating, training and compensating the right people.

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United States of America

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Circulation

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Sectors

CRM-Customer Relationship Management, Customer Service, Telecommunications, Voicemail & Voice Systems


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